Take payments & disseminates detailed account info 24 x 7 x 365.
No onboarding costs or long-term contracts. Go live within 30 days.
The Digital Agent
The Digital Collector
Feature-rich fully managed in-house digital collection solution.
Collect up to 60% of collectible funds from your bad debt file.
Pay-by-Text
Includes your company logo, an option for the Digital Agent to call the recipient with details, & a link to your Web site’s payment page.
High Fidelity TTS
Upgrade your greetings using the best in High Fidelity Speech Technology. Free for clients or for scheduling a discovery call.
Text Solutions
ACM is a Registered Campaign Service Provider. The Campaign Registry Messaging on 10DLC
Epic Integration
Seamless Epic integration. Our remittance process allows for the same-day posting of payments.
Call Center Reps
ACM has nearshore outsourcing call centers in Mexico to reduce staffing costs and fulfill staffing needs.
The Digital Agent
A Digital IVR Solution that allows callers to pay their bills and retrieve detailed billing and insurance information 24/7/365. Callers can initiate automated payment plans. The Digital Agent utilizes the latest, high-fidelity speech technologies to interact with callers with humanlike intonation, delivering an extrodinary caller experience.
The Digital Collector
A feature-rich fully managed Software-as-a-Service in-house collection solution. Collect up to 60% of recoverable funds from your monthly bad debt file, avoiding sending those accounts to your collection agency. Build an in-house payment plan portfolio. There is no cost to implement, pay only for the Digital Collector’s results. Go live in 30 days or less.
ACM's Digital IVR's
- Fully customizable inbound and outbound Digital IVR Solutions that allow callers to pay their bills and retrieve detailed billing and insurance information 24/7/365. Callers can even initiate automated payment plans.
- The Digital Agent utilizes the latest, high-fidelity speech technologies to interact with callers with humanlike intonation, delivering an excellent experience for the caller.
- Telephone, SMS & MMS Text, Email, and Web payment solutions.
- Round-the-clock access to account information and payment options equates to increased cash flow, no hold times, and low payment acceptance costs.
- Solve staffing problems. Reduces the number of full-time employees needed to service inbound calls. Reduced staffing decreases expenses and increases profits.
- PCI DSS, HIPAA & FDCPA Compliant.
Branded SMS Text Payment Solutions
Send SMS or MMS Payment Texts that include your Company Logo for past-due balance reminders, appointment reminders, satisfaction surveys, and more. ACM’s SMS/MMS payment solutions give the caller an option to have the Digitial Agent call them with all details regarding the text being sent along with the ability to pay the bill, or they can click a link that will direct them to your website’s payment page.
High Fidelity TTS
Elevate your company’s internal phone system messages. ACM’s Cloud Text-to-Speech allows you to synthesize human-like speech with 100+ voices, available in multiple languages and variants. It applies DeepMind’s groundbreaking research in WaveNet and Google’s powerful neural networks to deliver the highest fidelity possible. Menu changes are fast and easy. This service is free for clients or for scheduling a 30-minute discovery call.
Voice & Text Surveys
Satisfaction surveys are used to determine how satisfied customers are with the goods, services, or interactions they have had with your business. This particular sort of customer experience survey can be used to determine client wants, identify issues with your goods and/or services, or divide up the customer base based on their results. Rating scales are frequently used to track changes over time and get a better sense of whether or not you’re living up to client expectations.
Appointment Reminders
ACM’s Pay-by-text solutions are packed with the power to pay. The recipient can ask the Digital Agent to call them, 24/7, offering all details regarding their bill along with the option to pay. Additionally, ACM will link your website’s payment page as an alternative payment option. You can even include your company logo!
Epic Integration
ACM goes above and beyond for Epic clients in order to produce results, including measurable increases in patient satisfaction and financial success. ACM offers patients fully integrated, intelligence-driven payment options.
